Goodnight, Mr Tom
Warning: this is a long and wordy one.
Natural's not in it
Let me tell you about Tom's Of Maine. I have been using Tom's lovely products for about eight years, in particular the excellent stick deodorant (pictured). This is a small company, based in, well, take a guess, who make natural, chemical-, preservative-, colour- and alcohol-free cosmetic products that are not tested on animals. Since ridding our house of chemical-based cleaners and cosmetics, we have come to rely on companies like this, such as Green People, Kingfisher, Ecover etc. It's good to support smaller companies anyway, even American ones, if they are ethical and care about the environment and human health and are prepared to stick by their principles.
I read in an excellent article in the financial pages of the Guardian about how companies like these are increasingly being bought out by larger, less-than-ethical corporations, and how it is affecting sales and ethical standing of the smaller companies. Green & Black's have been unapologetically swallowed up by Cadbury's. The Body Shop are now owned by L'Oreal. Ben & Jerry sold their arses to Unilever six years ago, making a mockery of the beardy stance that made them famous. And - you're ahead of me, here - as of last monght, Tom's Of Maine are 84 per cent owned by Colgate-Palmolive, who, on their own website, boast of being one of the biggest companies in the world.
This is how nice Tom and Kate, who set up Tom's 36 years ago for all the right reasons, announced the death of their company on their website:
Dear friends,
Over the years we've met many of you and been struck by our strong connection with you, and how much we have in common. We share many interests and values, like protecting the environment and giving back to the community, yet there is much diversity, too - lots of different types of people, just as we have many different types of friends in our everyday lives. Since our first letter to you on a package 36 years ago, we have shared a spirited and continuous dialogue. We want to thank you for your loyalty to Tom's of Maine, for your encouragement of us, and for your honesty in giving feedback about the products we make. We thank you also for helping us grow and succeed. More and more people are looking for safe and effective natural products from plants and minerals from a company that shares their values.
After much soul-searching, and many conversations with our children and trusted advisors, we realized that we cannot meet this growing demand alone. We decided to seek a partner to help us. It's been a quest that we entered with trepidation and excitement because we wanted to find a company that would honor our values, and we were unwavering in our commitment to stay intact in Maine as Tom's of Maine. We are happy to report to you that we did find a partner who has a deep understanding and respect for what we've done and wants to build on that with us.
Here is our good news: we have chosen to become part of the Colgate-Palmolive Company. We will keep a minority ownership in Tom's of Maine, and are looking forward to continuing as CEO and Vice President to ensure long-term sustainability. The agreement we have worked out succeeds in preserving the character, spirit, and values of our company as we grow.
What does this new partnership mean for you? You will continue to be able to rely on our tried and true Natural Care products based on our model of stewardship and sustainability. We will continue to make products without artificial preservatives, sweeteners, or dyes and without animal testing or animal ingredients. It will probably become easier for you to find more of our products in a variety of stores. You will still write or call us here in Kennebunk, Maine and we will still be called Tom's of Maine. We will continue our Common Good Partnerships, and to give 10% of what we earn to community efforts, and to support 5% of employee time for volunteering.
The things we have worked hard to create at Tom's of Maine will continue to be what makes our company tick. We can't be here forever to do this, so we look forward to passing on what we know. We will keep thinking about how to provide for you, to look for new ways to improve. Thanks again for your loyalty and support. As always, please let us know what you think.
This is what I think. I sent them an email:
This is a sad day indeed. I have just learned that you have sold out to Colgate-Palmolive and I'm afraid that after years of enjoying your products, I will no longer be buying them. I guess it happens to all the ethical companies in the end, but I had clung to the wishful notion that Tom's Of Maine would be somehow different. I was wrong.
I am sorry to withdraw my custom, as your deodorant in particular has been a fixture in my bathroom since I first banished chemicals from the house about eight years ago and embarked upon a truly ethical lifestyle. I will have to look elsewhere for a replacement. Ah well. Thanks for those eight years.
I was quite pleased with the "ah well." And this, promptly, is what somebody from Consumer Dialogue & Services wrote back.
Thank you for your e-mail. I can certainly understand your concern about our partnership with Colgate-Palmolive, and I'm glad you've provided us the chance to respond to your concern. Here are the facts. Colgate-Palmolive will own 84% of our company; but Tom's of Maine will remain an independent, stand-alone subsidiary based here in Maine. This means that we will still be doing business the same way we have for the last 36 years. Tom and Kate will continue to lead our company. Tom's of Maine products, formulations and ingredients will remain the same as they have always been. We will continue to make products that are natural, free of artificial preservatives, sweeteners and dyes. And we will continue to make safe, effective products without the use of animal ingredients and without the use of animal testing. Further, we will remain in Kennebunk, Maine, and our employees will remain in their jobs here in Maine.
So while we understand your concern, we are actually excited and confident in this agreement with Colgate-Palmolive. We see a growing number of consumers like you changing the rules of the economy and making natural mainstream. We hope you'll stay interested and in touch. Over time, we think you'll find that nothing you like about Tom's of Maine or our products has changed. As always we remain interested in hearing from you.
And this is what I wrote back:
Thank you so much for the full and prompt reply. I appreciate that Tom's of Maine products will remain as natural and ethical as they have always been, and expected as much. My problem is not about the quality of the products, it is with the fact that the company will be 84% owned by Colgate-Palmolive, which prides itself on being "a truly global company serving hundreds of millions of consumers worldwide", with "global brands sold in over 200 countries". This is exactly the kind of monolithic corporation that is despoiling the environment, filling the world with unnecessary chemicals and squeezing small businesses out of the market. Your association with them is clearly financially advantageous to your company, and I don't blame you for doing the deal. My point is that I will no longer feel inclined to support your business, as, despite your own commitment to avoiding animal-tested ingredients, Colgate-Palmolive make no such claims, and are the Ethical Consumer boycott list for this very reason. Will you still make the no-animal-testing claim on the side of the packaging? Or will you admit that your profits go to a company that test on animals as a matter of course?
If I buy a stick of Tom's deodorant, I am giving money to Colgate-Palmolive, whose products I otherwise studiously avoid. My efforts to, as you put it, "change the rules of the economy" do not include buying products whose profits go to Colgate-Palmolive. Change comes through independence (and I mean true independence), not submission.
You sound very upbeat about the partnership. I wish I could share that optimism. The fact remains, a once-proud local company is now 84% swallowed up by a huge global concern. What really irks me is the fact that, at the next Colgate-Palmolive stock holders meeting, the purchase of Tom's will be held up as advantageous in terms of improving the parent company's ethical image. It strikes me that, at the end of the day, your good work is being used to make an unethical conglomerate look better. I would be interested to hear you defend the merger on this count. Thanks again for writing back
You probably think I'm weird, I can sense it, but I can't help it. The Woodspice deodorant was a particular favourite. And the Calendula one. But the remaining two sticks in my house will be my last. It's hard to be principled, but you've got to have a go. Now, let's go and watch the World Cup ...














